RETURN, REFUND & SHIPPING POLICY

Last updated: 19 October, 2026

At Kaalpanik Art, we want you to have a smooth and satisfying experience. Please read our policy below for information about delivery, order tracking, return, refund, and replacements.

1. Delivery

When will I receive my order?

Orders generally take 3 - 7 business days to fulfil before being shipped. Delivery times depend on your location and the shipping method.

Estimated shipping times are:

These are estimates, not guaranteed delivery dates. Delays may occur due to shipping carrier, customs, or other circumstances beyond our control.

Where will my order ship from?

Our products are made on demand through a third-party fulfilment provider with facilities in different locations worldwide. Your order will generally be produced and shipped from a facility suited to your destination and product.

Will I be charged custom fees?

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. These charges are determined by local authorities, and where applicable, are the customer's responsibility.

What if my order hasn't arrived?

If your order is delayed, please check your shipping confirmation and tracking information, verify your delivery address, and check with your local post office or neighbours if appropriate.

If your order still hasn't arrived, contact us at Support & Help with your order number so we can look into the issue.

If an order is returned because the delivery address was incorrect or incomplete, additional shipping charges may apply to resend it.

2. Orders & Tracking

How are your products made?

Our merchandise is produced through a print-on-demand fulfilment provider. Products are made after an order is placed and are shipped from an appropriate fulfilment location.

How can I track my order?

Once your order has shipped, tracking information will be provided when available. If you have questions about your shipment, contact us at Support & Help.

3. Return, Refund & Replacement

What is your return policy?

As our products are made to order, we generally do not accept returns or exchanges for changes of mind, incorrect size selections, or personal preferences.

However, if there is a problem with your order, please contact us so we can review the issue and help find an appropriate resolution. This policy does not limit any rights you may have under applicable consumer protection laws.

Can I request a refund?

Refund may be available if you receive an incorrect, damaged, defective, or misprinted product. Contact us at Support & Help with your order number, a description of the issue, and clear photographs where relevant.

We will review the matter and explain the available resolution.

Can I exchange an item for a different size or colour?

We do not generally offer exchanges for size or colour preferences. Please review the size chart and product details before placing your order.

If you believe your item was incorrectly labelled or differs from the product ordered, contact us with your order number and photographs so we can investigate.

How long do I have to report a problem?

Please contact us as soon as possible, if your order arrives damaged, defective, misprinted, or incorrect. Claims should generally be submitted within 30 days of delivery. For packages believed to be lost in transit, please contact us within 30 days of the estimated delivery date.

We may request photographs or other information to help assess the issue. Where a problem is confirmed to be our responsibility or that of our fulfilment provider, we will work towards an appropriate resolution, subject to applicable laws.

4. Incorrect Address & Returned Package

Customers are responsible for providing accurate and complete delivery information.

If a package cannot be delivered because an address is incorrect or incomplete, it may be returned to the fulfilment facility. If reshipping is possible, additional shipping charges may apply once an updated address has been confirmed.

If a package is returned or marked undeliverable, please contact us before arranging any further shipment. Returned packages are handled according to the fulfilment provider's applicable procedures.

5. International Order & Consumer Rights

Some countries provide specific consumer rights regarding cancellations, returns, and refunds. Exceptions may apply to certain made to order or personalised products, or to specific sealed goods for hygiene reasons, where permitted by law.

Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded under applicable law.

Notification for EU Consumers: According to Article 16(c) and (e) of Directive 2011/83/EU on consumer rights, the right of withdrawal may not apply to:

Where permitted by applicable law, Kaalpanik Art reserves the right to refuse returns that fall under these exceptions.

This Policy shall be governed and interpreted in English, regardless of any translations, to the extent permitted by applicable law.

6. Contact Us

If you have any questions about delivery, returns, refunds, or replacements, please contact us:

Contact : Support & Help
Website : https://www.kaalpanikart.com

Thank you for supporting Kaalpanik Art and being part of our creative community.